Mercy Aged Care Services

Mercy Aged Care Services, operated by Mercy Community Services, provides residential aged care in Rockhampton, QLD, offering a continuum of care from home support to permanent residential care.

Quick facts

Provider
Address
Visiting hoursFriday, 8:30 am-2 pm; Saturday, Closed; Sunday, Closed; Monday, 8:30 am-5 pm; Tuesday, 8:30 am-5 pm; Wednesday, 8:30 am-5 pm; Thursday, 8:30 am-5 pm;

Ratings and quality

Australian Government aged care ratings

Overall star rating
Resident Experience
Staffing
Compliance
Quality Measures

Google reviews

Google rating4.00
Google review count

Care services and capabilities

Dementia care
Respite care1
Palliative care
24/7 nursing
Secure unit
Couples rooms

Care Services at Mercy Aged Care Services

Clinical capabilities include 24/7 nursing care, specialised care units for various health conditions, and access to allied health professionals. Specialised training and support are provided for residents with complex health needs.

Accommodation & Amenities

Recreational programmes and amenities are designed to enhance the quality of life for residents. Activities include social events, cultural programmes, and physical activities tailored to individual interests and abilities.

Daily life

Residents engage in a variety of social and physical activities designed to promote health and well-being. These include structured programmes and spontaneous activities that cater to individual interests and abilities.

Meals and dining

Meals are provided with nutritional oversight to meet dietary requirements and personal preferences. Dining environments are designed to support communal dining experiences and accommodate individual needs.

Accommodation

Rooms are configured to provide privacy and comfort, with en-suite facilities available. Climate control systems are in place to ensure a comfortable living environment. Accommodation costs (RAD/DAP) vary based on room features and financial assessment. Please contact the provider directly for current pricing and availability.

Team

The staffing model includes Registered Nurses with specialised training to meet the diverse needs of residents. Coverage is structured to ensure continuous care and support.

Pricing and payment overview

A residential aged care room may be paid for using a Refundable Accommodation Deposit (RAD), a Daily Accommodation Payment (DAP), or a combination of both. Other fees can include the basic daily fee and means-tested contributions.

Actual aged care costs depend on assessment, room type, funding arrangements and current provider pricing. Contact the provider or My Aged Care for current pricing information.

How to apply

  1. Contact My Aged Care to discuss an ACAT assessment.
  2. Contact the home to ask about suitability and availability.
  3. Arrange a tour.
  4. Confirm room availability, current costs and next steps.

You can contact the home before approval to ask questions, arrange a tour and understand whether it may suit your parent.

Contact and location

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