Last Updated: 22 September 2026

Aussie Aged Care is operated by Premium IT Solutions Pty Ltd (ABN 76 127 124 725), Brisbane, Queensland, Australia.

Website: aussieagedcare.com.au
Email: [email protected]

We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how Aussie Aged Care collects, holds, uses and discloses personal information when you use our website, create an account, contact an aged care provider, manage a provider listing, purchase services from us or interact with advertising displayed on the Site.

1. Who We Are

Aussie Aged Care is an independent Australian aged care information and directory service.

We help people discover, research and compare residential aged care homes, home care providers and other aged care services.

Aussie Aged Care is operated by Premium IT Solutions Pty Ltd.

2. Personal Information We May Collect

The personal information we collect depends on how you use the Site.

It may include:

• your name;
• email address;
• telephone number;
• account and login details;
• billing and transaction information;
• information you provide when submitting an enquiry;
• information you provide when claiming or managing a Provider Listing;
• your organisation, position or role;
• correspondence with us;
• information submitted through forms on the Site;
• technical information such as IP address, browser type and device information;
• website usage and analytics information;
• advertising interaction and measurement information; and
• information necessary to investigate complaints, suspected fraud, security incidents or misuse of the Site.

We aim to collect only information that is reasonably necessary for operating Aussie Aged Care and providing our services.

3. Sensitive Information

In some circumstances, information submitted through the Site may include information about an individual’s health, disability, care requirements or other personal circumstances.

Health information is treated as sensitive information under Australian privacy law.

For example, a person making an enquiry to an aged care Provider may choose to describe the care needs of themselves, a parent, partner or another person.

Please do not provide more health or sensitive personal information than is reasonably necessary for your enquiry.

Where sensitive information is collected, we will handle it in accordance with applicable privacy law.

Where required by law, we will seek appropriate consent before collecting sensitive information.

We do not provide sensitive information submitted through aged care enquiries to advertising providers for the purpose of targeting advertisements.

4. Information About Other People

You may sometimes provide information about another person, such as a parent, spouse, family member or person for whom you are assisting with aged care.

You should only provide personal or sensitive information about another person where you are authorised to do so or where it is otherwise appropriate and lawful.

You should avoid providing unnecessary medical or highly sensitive details.

5. How We Collect Personal Information

We may collect personal information directly from you when you:

• create an account;
• submit an enquiry;
• contact a Provider through the Site;
• claim or manage a Listing;
• purchase a Paid Plan or other service;
• contact Aussie Aged Care;
• subscribe to communications;
• submit a correction or update;
• participate in a survey or provide feedback; or
• otherwise interact with the Site.

We may also collect information automatically when you use the Site through cookies, analytics services, advertising services, server logs and similar technologies.

For Provider Listings, we may collect business and professional information from publicly available sources, government datasets, Provider websites, government registers and other lawful sources.

6. How We Use Personal Information

We may use personal information to:

• provide and operate the Aussie Aged Care website and directory;
• create and manage accounts;
• process Provider Listing claims;
• display and maintain Provider Listings;
• respond to enquiries and requests;
• send enquiries to Providers selected by Users;
• process payments and administer paid services;
• provide customer support;
• communicate important service information;
• verify Listing information;
• improve the Site and user experience;
• understand how the Site is used;
• measure website, content and advertising performance;
• display and manage advertising where applicable;
• prevent fraud, misuse and security incidents;
• maintain records;
• comply with legal and regulatory requirements; and
• protect our rights and the rights of Users and Providers.

We will not use personal information for unrelated purposes unless permitted or required by law.

7. Enquiries Sent to Aged Care Providers

The Site may allow you to submit an enquiry to an aged care Provider.

If you choose to submit an enquiry, the information you provide may be disclosed to the Provider you have selected so that the Provider can respond to you.

This may include information such as:

• your name;
• email address;
• telephone number;
• your enquiry;
• care requirements or preferences you choose to provide; and
• other information entered into the enquiry form.

Once information has been provided to a Provider, that Provider may handle it in accordance with its own privacy practices and legal obligations.

Aussie Aged Care is not responsible for the privacy practices of independent Providers.

You should review a Provider’s privacy policy if you have concerns about how the Provider will handle your information.

Information submitted through an aged care enquiry is not provided to advertising partners for the purpose of personalised advertising.

8. Provider Accounts and Listing Claims

If you claim or manage a Provider Listing, we may collect information necessary to verify your identity, organisation and authority to act on behalf of the Provider.

This may include:

• your name;
• business email address;
• telephone number;
• organisation;
• position or role; and
• information reasonably required to verify your authority.

We may retain a record of Listing claims, changes and communications for administration, security and audit purposes.

9. Payments

Aussie Aged Care may use third-party payment providers to process purchases.

We do not intend to store full payment card numbers or card security codes on our own systems where payment processing is handled by an external payment provider.

We may receive and retain information associated with a transaction, such as:

• customer name and contact details;
• billing details;
• transaction identifier;
• payment amount;
• payment status;
• subscription or order details; and
• limited payment information supplied by the payment processor.

Payment providers process payment information in accordance with their own terms and privacy policies.

10. Cookies and Similar Technologies

Aussie Aged Care uses or may use cookies and similar technologies to operate, secure, analyse and improve the Site and, where advertising is displayed, to support advertising delivery, measurement and personalisation.

Cookies and similar technologies may be used to:

• keep Users logged in;
• remember preferences;
• operate Site functionality;
• understand Site usage;
• measure website performance;
• measure advertising performance;
• limit how often particular advertisements are displayed;
• personalise advertising where permitted;
• help detect fraud, invalid traffic or security issues; and
• support analytics and advertising services.

Some cookies may be placed by third-party service providers, including analytics and advertising providers.

You can usually control or delete cookies through your browser settings. Disabling some cookies may affect the functionality of the Site.

Where required by applicable law, we will provide appropriate notices or consent controls before using certain cookies or similar technologies.

11. Analytics

We may use website analytics services, including services provided by third parties, to understand how visitors use Aussie Aged Care.

These services may collect information such as:

• pages visited;
• approximate location derived from IP address;
• device type;
• browser type;
• referral source;
• time spent on pages; and
• interactions with Site features.

We use this information to understand Site performance, improve usability, measure the effectiveness of content and develop our services.

Analytics providers may process information in accordance with their own privacy policies and may process information outside Australia.

12. Advertising and Google AdSense

Aussie Aged Care may display advertising provided by third-party advertising partners, including Google through services such as Google AdSense.

Third-party advertising providers may use cookies, web beacons, device identifiers and similar technologies to:

• serve advertisements;
• measure advertising performance;
• prevent fraud and invalid traffic;
• limit how often advertisements are shown; and
• personalise advertisements where permitted.

Google and its advertising partners may use cookies or similar technologies to serve advertisements based on information such as the content of the page being viewed and, where permitted, a visitor’s previous visits to Aussie Aged Care or other websites.

Advertising may be personalised or non-personalised depending on factors including your settings, consent choices, location and applicable law.

Non-personalised advertising may still use cookies or similar technologies for purposes such as frequency capping, aggregated reporting, security and fraud prevention.

Users can manage how Google personalises advertising through Google’s advertising settings and privacy controls.

Third-party advertising providers operate under their own privacy policies and data handling practices.

Aussie Aged Care does not provide advertising partners with health information, care requirements or other sensitive information submitted by Users through aged care enquiries for the purpose of targeting advertisements.

Advertising displayed on Aussie Aged Care does not constitute an endorsement or recommendation of the advertiser, product or service.

13. Consent and Visitors Outside Australia

Aussie Aged Care is operated in Australia but may be accessed by visitors in other countries.

Privacy, cookie and advertising requirements may differ between jurisdictions.

Where required, we may display consent notices or privacy controls that allow Users to manage the use of cookies and personal information for advertising purposes.

For visitors in the European Economic Area, United Kingdom and Switzerland, advertising consent may be collected using a consent management platform that meets applicable Google advertising requirements.

Your available advertising and privacy choices may vary depending on your location and applicable law.

Google currently requires publishers serving personalised ads in the EEA, UK and Switzerland to use a Google-certified consent management platform that integrates with the IAB Transparency and Consent Framework.

14. Direct Marketing

We may send you information about Aussie Aged Care services where permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

We may still send non-marketing communications where reasonably necessary, such as account, security, billing or service messages.

15. Disclosure of Personal Information

We may disclose personal information to:

• aged care Providers you choose to contact;
• technology and hosting providers;
• payment processors;
• email and communication providers;
• analytics providers;
• advertising and advertising measurement providers;
• security and fraud-prevention providers;
• professional advisers;
• contractors or service providers who assist us in operating Aussie Aged Care;
• government bodies, regulators or law enforcement agencies where required or authorised by law; and
• another organisation in connection with a business sale, merger or restructuring, subject to applicable privacy obligations.

We do not sell personal information to third parties.

16. Overseas Disclosure

Some technology, hosting, analytics, advertising, email, payment or other service providers used by Aussie Aged Care may store or process information outside Australia.

The countries involved may vary depending on the service provider and infrastructure being used.

Where reasonably practicable, we select reputable service providers and take reasonable steps to ensure personal information is handled appropriately.

If you would like more information about the overseas handling of your personal information, please contact us.

17. How We Hold and Protect Personal Information

Personal information may be held electronically using systems operated by Aussie Aged Care or reputable third-party service providers.

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Measures may include access controls, authentication, security monitoring, backups, software updates and other technical and organisational safeguards.

No method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

18. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for:

• providing services;
• maintaining accounts and transaction records;
• responding to enquiries and complaints;
• operating and improving the Site;
• analytics and advertising measurement where applicable;
• security and fraud prevention;
• meeting legal, tax or regulatory obligations; and
• resolving disputes.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to delete or de-identify it.

19. Access to Your Personal Information

You may request access to personal information we hold about you.

To make a request, contact:

[email protected]

We may need to verify your identity before providing access.

In some circumstances, Australian privacy law may permit or require us to refuse access. If this occurs, we will explain the reason where required.

20. Correction of Personal Information

If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.

Please contact:

[email protected]

We will take reasonable steps to consider and respond to correction requests.

Provider Listing corrections may also be checked against government records, Provider information or other reliable sources.

21. Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us at:

[email protected]

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

22. Third-Party Websites and Advertisements

Aussie Aged Care contains links to Provider websites, government websites, advertisers and other third-party services.

Those websites and services operate independently and may have their own privacy policies.

We are not responsible for the privacy practices, security, products, services or content of third-party websites or advertisers.

Clicking an advertisement or external link may result in information being collected directly by the relevant third party in accordance with its own privacy practices.

23. Children

Aussie Aged Care is intended primarily for adults researching or providing aged care and related services.

We do not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate authority, please contact us.

24. Automated Tools and Smart Search

Aussie Aged Care may use automated technologies to help Users search, organise or understand information available through the Site.

These tools are intended to assist with information discovery and navigation.

Unless expressly stated otherwise, automated search or comparison tools do not make clinical decisions, determine eligibility for aged care funding, determine a person’s legal rights or decide whether a Provider is suitable for an individual.

Users should verify important information directly with Providers or relevant professional and government services.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;
• technology;
• advertising or analytics services;
• business practices; or
• legal and regulatory requirements.

The current version will be published on this page and identified by the “Last Updated” date.

26. Contact Us

For privacy questions, requests, corrections or complaints, please contact:

Premium IT Solutions Pty Ltd
ABN 76 127 124 725
Brisbane, Queensland, Australia
Website: aussieagedcare.com.au
Email: [email protected]