Bupa Aged Care Australia

Bupa Willoughby, operated by Bupa Aged Care Australia, provides residential aged care in Sydney, NSW, offering a range of care services including residential, respite, dementia, and palliative care.

Quick facts

Provider
Address
Visiting hoursMonday, 8 am-5 pm; Tuesday, 8 am-5 pm; Wednesday, 8 am-5 pm; Thursday, 8 am-4:30 pm; Friday, 8 am-4:30 pm; Saturday, Closed; Sunday, Closed;

Ratings and quality

Australian Government aged care ratings

Overall star rating
Resident Experience
Staffing
Compliance
Quality Measures

Google reviews

Google rating4.00
Google review count

Care services and capabilities

Dementia care1
Respite care1
Palliative care1
24/7 nursing
Secure unit
Couples rooms

Care Services at Bupa Aged Care Australia

Clinical capabilities at Bupa Willoughby include 24/7 nursing, specialised dementia and palliative care units, and access to allied health professionals through the Wellness Hub. Services also include assistance with daily living activities and clinic care.

Accommodation & Amenities

Facility-specific amenities include a library, hair salon, and landscaped gardens. Residents can enjoy communal areas such as lounges with a piano and a BBQ area. Specialised Sapphire services are also available.

Daily life

Residents at Bupa Willoughby have access to a variety of activities and programmes facilitated by the lifestyle team. These include cultural and spiritual activities, cognitive activities such as puzzles, exercise sessions, community events, in-home entertainment, happy hour, knitting clubs, and movies. Special intergenerational programmes are also available to foster connections across generations.

Meals and dining

Dining at Bupa Willoughby includes access to a private dining room and a communal dining area. The facility provides meals prepared in an on-site kitchen with nutritional oversight. Dining options are designed to cater to individual dietary needs and preferences.

Accommodation

Bupa Willoughby offers various room configurations, including Premium Suites, Premium Rooms, and Classic Rooms. All rooms include en-suite facilities and climate control. The Premium Suite is 35.9 sqm with a separate living area, while Premium and Classic Rooms are 21 sqm. Amenities include a 24-hour nurse call system, adjustable beds, air conditioning, and high-quality furnishings. Aged care accommodation fees fluctuate depending on government means-testing and specific room type. Reach out to the facility directly to discuss current RAD and DAP rates.

Team

The staffing model at Bupa Willoughby includes a Registered Nurse available 24/7 and a team of healthcare professionals connected through the Wellness Hub. Personalised care plans are developed for each resident.

Pricing and payment overview

A residential aged care room may be paid for using a Refundable Accommodation Deposit (RAD), a Daily Accommodation Payment (DAP), or a combination of both. Other fees can include the basic daily fee and means-tested contributions.

Actual aged care costs depend on assessment, room type, funding arrangements and current provider pricing. Contact the provider or My Aged Care for current pricing information.

How to apply

  1. Contact My Aged Care to discuss an ACAT assessment.
  2. Contact the home to ask about suitability and availability.
  3. Arrange a tour.
  4. Confirm room availability, current costs and next steps.

You can contact the home before approval to ask questions, arrange a tour and understand whether it may suit your parent.

Contact and location

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