Learn about Australia’s Aged Care Quality and Safety Commission, its leadership structure, complaint resolution processes, and whistleblower protection.
Key areas covered:
- Who are the official members of the Aged Care Quality and Safety Commission?
- How is the Commissioner appointed and for how long?
- How does the Commission handle complaints and whistleblower protection?
Who are the official members of the Aged Care Quality and Safety Commission?
The Commission consists of three main official members: the Commissioner, the Complaints Commissioner, and the staff of the Commission. These individuals are designated as officials of the Commission under the Aged Care Act.
How is the Commissioner appointed and for how long?
The Commissioner of the Aged Care Quality and Safety Commission is appointed by the Minister through a written instrument. The appointment term is specified in the instrument and cannot exceed 5 years.
How does the Commission handle complaints and whistleblower protection?
The Commission manages complaints through established processes including early resolution and restorative practices. They provide review and reconsideration of decisions with procedural fairness, and have special provisions for handling complaints that qualify for whistleblower protection under section 547.
