Learn how to access free, independent aged care advocacy services in Australia. Get confidential support to understand and exercise your aged care rights.
Key areas covered:
- What is an aged care advocacy service?
- How do I contact an aged care advocate?
- When should I use an aged care advocate?
What is an aged care advocacy service?
An aged care advocacy service is a free, confidential and independent support service funded by the government through OPAN (Older Persons Advocacy Network). These services provide information, education and advocacy support to older people who are seeking or receiving government-funded aged care services, as well as their families and supporters.
How do I contact an aged care advocate?
You can access aged care advocacy services by contacting My Aged Care on 1800 200 422. They can connect you with OPAN (Older Persons Advocacy Network) who deliver the National Aged Care Advocacy Program. Advocacy services are free, confidential and independent from aged care providers.
When should I use an aged care advocate?
You should consider using an aged care advocate when: you need help understanding and exercising your aged care rights, you want support during your aged care assessment process, you have concerns about your aged care services that you haven’t been able to resolve directly with your provider, or you need someone to represent your interests in aged care matters. Remember, using an advocate is your choice and right as part of the aged care system.
