Learn about accessing free aged care advocacy services in Australia, including eligibility requirements, support options and how to get assistance with.
Key areas covered:
- Is there a cost for using an advocacy service?
- How can I access aged care advocacy support?
- What kind of help can an advocate provide?
Is there a cost for using an advocacy service?
No, advocacy services in aged care are provided at no cost to individuals. Based on the fee and cost regulations outlined in the Aged Care Act 2024, while there are various fees that may apply for aged care services themselves, advocacy support is considered a fundamental right and is provided free of charge to help older people understand and exercise their rights.
How can I access aged care advocacy support?
You can access aged care advocacy support by calling 1800 227 475 to book an appointment with an Aged Care Specialist Officer. These officers are available at selected Services Australia service centers or via video chat, and can provide independent guidance about aged care services, fees, and your rights.
What kind of help can an advocate provide?
An advocate can help you understand your rights, navigate the aged care system, make informed decisions about your care, and resolve issues with aged care providers. They can assist with reviewing care agreements, understanding fees and charges, and ensuring you receive appropriate services based on your assessed needs and classification level.
