Learn about your rights as a carer in Australian aged care, including communication support, complaint procedures, and recognition of your important role.
Key areas covered:
- What rights do I have regarding communication and support?
- Can I help make complaints about aged care services?
- Am I allowed to visit and maintain connection with the care recipient?
What rights do I have regarding communication and support?
As a significant person in an aged care recipient’s life, your role must be acknowledged and respected by aged care providers. You have the right to be part of open communication when issues arise in service delivery, and the care recipient can choose you as their advocate or support person.
Can I help make complaints about aged care services?
Yes, you can assist the care recipient in making complaints through accessible mechanisms without fear of reprisal. As their chosen advocate, you can support them in voicing concerns about service delivery, and these complaints must be dealt with fairly and promptly.
Am I allowed to visit and maintain connection with the care recipient?
Yes, the Aged Care Act specifically recognizes the right of care recipients to maintain connections with significant persons in their life. This includes the right to safe visitation by family members and friends, acknowledging the important role of carers in the care recipient’s life.
