Learn the crucial first steps to access Australian aged care services, from contacting My Aged Care to understanding assessments and support options.
Key areas covered:
- What is the single most important first step in accessing aged care?
- Do I need someone to help manage my aged care arrangements?
- What happens after I contact My Aged Care?
What is the single most important first step in accessing aged care?
The first and most important step is to contact My Aged Care on freecall 1800 200 422. This is the primary entry point for accessing Australian aged care services and beginning your care journey.
Do I need someone to help manage my aged care arrangements?
You can choose to manage your own care or authorise someone to act on your behalf. If you want someone to help, you’ll need to complete the ‘Authorising a person or organisation to enquire or act on your behalf (SS313) form’ or the ‘Aged Care Request for a nominee for DVA customers (AC019) form’.
What happens after I contact My Aged Care?
After contacting My Aged Care, you’ll be assessed to determine your care needs. You’ll work with a care partner to discuss service options, create a care plan, and establish a quarterly budget. They will explain your rights, services available, and help coordinate your care arrangements.
