Learn about changing your Home Care Package provider in Australia – understand the no-fee policy, exit planning process, and important considerations for.
Key areas covered:
- Are there any fees for changing Home Care Package providers?
- What happens when I decide to change providers?
- Do leave provisions apply when changing providers?
Are there any fees for changing Home Care Package providers?
No, you cannot be charged any entry or exit fees when changing providers. This is a protected right for all Home Care Package recipients.
What happens when I decide to change providers?
When you decide to change providers, your current provider will help you develop an exit plan. This plan should be started early in the process to ensure a smooth transition.
Do leave provisions apply when changing providers?
No, leave provisions do not apply when changing providers in the Restorative Care Pathway. You’ll need to consider your exit date carefully when planning to switch to a new provider.
