Learn about accessing lower-level aged care packages while waiting for higher ones under Australia’s Support at Home program starting November 2025.
Key areas covered:
- Can I get a lower-level package while waiting for a higher one?
- How will my aged care needs be assessed under Support at Home?
- What happens to my current Home Care Package when Support at Home starts?
Can I get a lower-level package while waiting for a higher one?
Based on the available information from the fact packs, there is no direct provision for accessing a lower-level package while waiting for a higher one under the new Support at Home program that begins November 1, 2025. The program will replace the current Home Care Packages system, and existing Home Care Package recipients and those on the National Priority System will be automatically transitioned to Support at Home without requiring reassessment.
How will my aged care needs be assessed under Support at Home?
Under Support at Home, you must undergo an aged care needs assessment conducted by an aged care assessor. The System Governor will then make a classification decision that establishes your level of care and funding. This assessment will determine your specific care needs and the appropriate level of services you require.
What happens to my current Home Care Package when Support at Home starts?
If you are receiving a Home Care Package or are on the waiting list (National Priority System) before November 1, 2025, you will be automatically transitioned to the Support at Home program. You will not need to be reassessed to enter the program. This ensures continuity of care for existing recipients during the transition to the new system.
