Learn how to make anonymous complaints about aged care services in Australia, including confidentiality protections and reporting options for residents.
Key areas covered:
- Can I make a complaint anonymously?
- How will my identity be protected if I choose to provide my details?
- What types of complaints can I make anonymously?
Can I make a complaint anonymously?
Yes, you can make complaints anonymously to the Complaints Commissioner about aged care services. The regulations explicitly state that complaints and feedback may be given anonymously, whether made orally or in writing.
How will my identity be protected if I choose to provide my details?
If you provide your details but request confidentiality, the Complaints Commissioner must take reasonable steps to keep your identity confidential. This protection extends to both the complainant’s identity and any other persons identified in the complaint.
What types of complaints can I make anonymously?
You can make anonymous complaints about a registered provider’s compliance with the Act, their responsible persons or aged care workers, or about a provider acting in a way that is incompatible with the Statement of Rights.
