Learn about your rights to receive visitors in Australian aged care facilities. Understand how family and friends can visit and what protections are in.
Key areas covered:
- Can my family and friends visit me?
- Can I have an advocate or support person visit me?
- What if I have concerns about visiting arrangements?
Can my family and friends visit me?
Yes, you have a legal right to receive visitors in aged care. Under the Aged Care Act 2024, you have the right to stay connected with significant persons in your life, including family members, friends, and pets. The role of these important people in your life must be acknowledged and respected by aged care providers.
Can I have an advocate or support person visit me?
Yes, you have the right to be supported by an advocate or any person of your choice. This includes when you’re exercising your rights, making decisions, voicing opinions, or making complaints. Your chosen advocate or support person can help you understand your rights and provide assistance during visits.
What if I have concerns about visiting arrangements?
If you have concerns about visiting arrangements, you should first discuss these with your aged care provider. If the issue isn’t resolved, you can contact OPAN (Older Persons Advocacy Network) for free, confidential, and independent support. You also have the right to make complaints without fear of reprisal, and these must be dealt with fairly and promptly.
