Learn how to find LGBTI-friendly aged care providers in Australia. Expert guidance on accessing inclusive care services and understanding your rights and.
Key areas covered:
- How can I contact My Aged Care to find an LGBTI-inclusive provider?
- What should I do if I have concerns about the inclusivity of my aged care service?
- Can someone help me navigate the aged care system as an LGBTI person?
How can I contact My Aged Care to find an LGBTI-inclusive provider?
You can contact My Aged Care on freecall 1800 200 422 or visit a Services Australia service centre. You can also book an appointment with an Aged Care Specialist Officer by calling 1800 227 475 for personalized assistance in finding an appropriate provider.
What should I do if I have concerns about the inclusivity of my aged care service?
First, raise your concerns directly with your provider. If the issue isn’t resolved satisfactorily, you can contact the Older Persons Advocacy Network (OPAN) for free, confidential, and independent support. Remember that making a complaint is not ‘being difficult’ – it can help improve care quality for everyone.
Can someone help me navigate the aged care system as an LGBTI person?
Yes, you can authorise a trusted person or organisation to act on your behalf by completing either the ‘Authorising a person or organisation to enquire or act on your behalf (SS313) form’ or the ‘Aged Care Request for a nominee for DVA customers (AC019) form’. OPAN can also provide free advocacy support to help you navigate the system.
