Learn about the 56-day timeframe to choose your aged care provider after package assignment, plus key steps and requirements for starting services in.
Key areas covered:
- How long do I have to choose a provider once my package is assigned?
- What happens after I choose a provider?
- Can I change providers after making my initial choice?
How long do I have to choose a provider once my package is assigned?
You have 56 calendar days from the date you are allocated funding to choose a provider and have them submit your entry information to Services Australia. This is a firm deadline that providers must meet to establish your services.
What happens after I choose a provider?
Once you choose a provider, they must: 1) Enter into a service agreement with you, 2) Accept your referral in the My Aged Care Service and Support Portal, 3) Submit a start notification to Services Australia, and 4) Develop a care plan and individualized budget with you before services can commence.
Can I change providers after making my initial choice?
Yes, you can change providers. You’ll need to notify your current provider of your intention to switch, agree on an exit date, and choose a new provider. Your outgoing provider must share your care information with the new provider within 28 days of the request to ensure continuity of care.
