Learn about your key rights in Australian aged care, including communication preferences, complaint procedures, and support from advocates and family.
Key areas covered:
- What are my communication rights in aged care?
- How can I make complaints about my aged care services?
- Can I maintain connections with family and friends in aged care?
What are my communication rights in aged care?
You have the right to communicate in your preferred language or method, with access to interpreters and communication aids as needed. You’re also entitled to be informed about your aged care services in a way you understand and to express your opinions about these services.
How can I make complaints about my aged care services?
You have the right to make complaints through an accessible mechanism without fear of reprisal. Providers must offer open communication and support when issues arise, and your complaints must be dealt with fairly and promptly. You can also be supported by an advocate or person of your choice when making complaints.
Can I maintain connections with family and friends in aged care?
Yes, you have the right to stay connected with significant people in your life and pets, including through safe visitation by family and friends. The role of important people in your life, including carers, visitors, and volunteers, must be acknowledged and respected by the aged care provider.
