Learn how to access free interpreter services in Australian aged care, including TIS National support, booking assistance, and communication rights.
Key areas covered:
- How can I access interpreter services in aged care?
- Who can request an interpreter for aged care services?
- What types of interpreter services are available?
How can I access interpreter services in aged care?
You can access free interpreter services through the Translating and Interpreting Service (TIS National) by calling 131 450. This service is available 24/7 and can help you communicate with aged care providers in your preferred language.
Who can request an interpreter for aged care services?
You, your family members, carers, or aged care providers can request an interpreter. It’s your right to have access to language services when discussing aged care, and providers should arrange this at no cost to you.
What types of interpreter services are available?
Both phone and on-site interpreting services are available. Phone interpreting is available 24/7 for immediate assistance, while face-to-face interpreting can be booked in advance for important meetings or assessments.
