Learn about Level 3 Home Care Packages in Australia, including eligibility, services, and transition to the new Support at Home program starting November.
Key areas covered:
- What is a Level 3 Home Care Package?
- What happens to existing Home Care Package recipients?
- How do I access aged care services under the new system?

What is a Level 3 Home Care Package?
Based on the provided documentation, I cannot provide specific details about Level 3 Home Care Packages as they are being replaced. The documents show that Home Care Packages Program will transition to the new Support at Home program from November 1, 2025. Under the new system, there will be 8 ongoing classifications with increasing levels of funding to provide varying levels of care to older people with assessed needs.
What happens to existing Home Care Package recipients?
Home Care Package care recipients and those already waiting for a package will be automatically transitioned to the Support at Home program from November 1, 2025. They will not need to be reassessed to enter the program. Those who were receiving a package or were on the National Priority System before September 12, 2024, will be protected under ‘grandfathering’ arrangements to ensure they pay the same or lower contributions than under the previous system.
How do I access aged care services under the new system?
To access aged care services, you must undergo an aged care needs assessment conducted by an aged care assessor. Eligibility includes people aged 65 years and over, Aboriginal and Torres Strait Islander people aged 50 years and over, and people aged 50 years and over who are homeless or at risk of homelessness. GPs can refer patients for their first aged care assessment using the Make a Referral online tool, e-Referrals, or phone referral.




