Learn about the key support services provided by Australian aged care workers, from personal care and nutrition to advocacy and communication assistance.
Key areas covered:
- What rights do individuals have regarding care support?
- What nutritional support is provided in aged care?
- How do carers support communication and advocacy?
What rights do individuals have regarding care support?
Individuals have the right to be informed about their care services in a way they understand, express opinions about their care, and communicate in their preferred language with access to interpreters if needed. They also have the right to be supported by an advocate or person of their choice, make complaints without fear of reprisal, and have their complaints dealt with fairly and promptly.
What nutritional support is provided in aged care?
Providers must deliver a quality food and drinks service that includes appetizing and varied meals that meet individual nutritional needs. They must understand specific nutritional requirements, provide choice about what and how much to eat and drink, and ensure the dining experience supports social engagement and quality of life.
How do carers support communication and advocacy?
Carers support open communication by providing access to interpreters and communication aids as required, facilitating feedback and complaints processes, and acknowledging the role of significant persons in the individual’s life. They must also promote engagement with independent aged care advocates and support individuals in understanding and exercising their rights.
