Learn the key questions to ask when touring Australian aged care facilities, covering accommodation, care services, and financial arrangements.
Key areas covered:
- What should I ask about accommodation arrangements and security of tenure?
- What financial information should I request from the aged care home?
- What should I ask about care services and advocacy?
What should I ask about accommodation arrangements and security of tenure?
Ask about the circumstances under which residents may be asked to leave, as providers must ensure suitable alternative accommodation is available if this occurs. Request to see their security of tenure policy and ask about notice periods (which must be at least 14 days). Also inquire about room features, bathroom access, and common areas, as these affect accommodation costs and quality of life.
What financial information should I request from the aged care home?
Request a copy of their most recently audited general purpose financial report, which they are legally required to provide to prospective residents. Ask about accommodation payment amounts, including any higher maximum amounts approved by the Pricing Authority. Ensure you understand all fees, payment options, and what services are included in the basic daily fee.
What should I ask about care services and advocacy?
Ask about their policies for ensuring continuity of care, including how they handle changes in care needs. Inquire about access to independent aged care advocates, which they must facilitate if requested. Also ask about their complaint handling processes and how they support residents in maintaining their independence and quality of life.
